Coming from a business background, yet currently working in a hourly labor position, I find it very interesting witnessing first hand how upper management treats and cares for its employees.
It seems to me to be basic sense: How you treat others is how they will treat you. Unfortunately many managers within the customer service industry either never learned this or lack sufficient management training.
Often times I will see managers at the executive level engaging in behavior that they should have learned not to do in a management 101 course at your local community college. It’s quite appalling to witness and receive this passive aggressive acts.
Our hotel was recently mystery shopped. The bellmen scored a whopping 100%. The best department score in the entire hotel. Yet, one day later, an executive approached 3 bellmen at the front door and asked:
“Why are you standing inside instead of outside the doors?”
There was no “Good Morning.” There was no “HI, nice to see you.” There was no “Congratulations.”
There was simpy a focus on the negative.
I find this behavior immature, irrational, and quite pathetic. Being on the receiving end, an employee feels like a 4th grader being scolded over something trivial.
The more and more this occurs, the more and more I seek ways to leave my work place. It’s petty bullshit that no employee should have to deal with.
This is the executive with his head in the sand. This is the executive that needs to go back to school.
This is a boss you must RUN from.